All the customers who would like to make a booking with Info Londres through the following websites: www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com or who would like to use any offered service, are invited to take vision of the following terms and conditions. Info Londres Ltd is a English company, therefore their detailed policy, including all the terms and conditions, has been drawn up exclusively in English and has not been translated into French, Italian, Spanish, etc.
The customer is allowed to use Info Londres Ltd websites and services for all the lawful requests and bookings and by accepting the present conditions engages himself/herself not to make any speculative, false or fraudulent reservation or request of booking. The customer also engages himself/herself to give Info Londres Ltd only correct information regarding his/her e-mail address, personal address, telephone number, name, surname and personal details, and allows Info Londres Ltd to use them for the only purpose relative to bookings and information useful for the customer.
Info Londres Ltd and its suppliers engage themselves to ensure that all the information contained in the websites www.uklondra.com, www.uklondres.com, www.uklondonservices.com and www.uklondonaccommodation.com is updated and precise and contains all the useful details. The information contained in the websites www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com is continuously updated relatively to the information transmitted by the hotels and the Landlords. The customers are aware of the fact that Info Londres Ltd cannot be considered responsible for imprecision and changes that have not been communicated to Info Londres Ltd. The customer must know that despite the fact that Info Londres Ltd always try to keep all the information contained in their websites and in the offered products up to date, Info Londres Ltd cannot be considered responsible for any misleading mistakes, omissions or information contained in the details regarding the products.
The customer must know that all the copyrights, commercial brands and other rights of intellectual property indicated in this policy relative to the services offered by Info Londres Ltd are owned exclusively by the above English companies or granted in licence. The customer is not allowed to reproduce, sell, transfer or multiply without any written authorisation by Info Londres Ltd any data contained in this policy.
The customer must know that the number of stars and the classification of hotels may vary from country to country and for this reason they should not be considered the only reliable parameter for the determination of the accommodation quality. The customer is informed that the number of stars in hotels classification is a generic indication not always valid, in the same way as the customer is informed that even the kind of room offered by hotels (for example single, double, twin) may vary from country to country. The customer must know that the flats and the classification of English houses are completely different in comparison to the other European countries. The customer must know that there cannot be a standard model of flat comparable in Italy, France, Spain, England, etc.
The customer is aware of the fact that in the event of a confirmed booking that becomes unavailable, Info Londres Ltd will offer an alternative solution to the request. Info Londres Ltd will contact the customer before his/her departure to communicate that the booking is not available anymore. In the case it is impossible for Info Londres Ltd to reach the customer, the customer must know that this impossibility to communicate is not a responsibility of Info Londres Ltd. In the case it is not possible to contact the customer before his/her departure, Info Londres Ltd will engage themselves to find a suitable alternative with the equivalent standards of the booking.
The customer is informed that any complaint regarding any accommodation - hotels, flats, houses, hostels, family accommodation - should be communicated to the Landlord, Owner or Manager in charge for the accommodation.
Info Londres Ltd accepts no responsibility for the following events. The customer accepts to reimburse Info Londres Ltd for damages, losses or the lawyer expenses that Info Londres Ltd should pay in consequence of actions or omissions by the customer.
In case of force majeure if Info Londres Ltd is obliged to reduce, amend or cancel a booking, the customer is aware of the fact that he/she does not have any rights of refund for possible losses caused by the previous reductions, amendments or cancellations. The expression 'force majeure' includes natural disasters, fires and other forms of destruction of the accommodation or other booked product, wars or popular insurrections, military, legislative or of any other kind, strikes, terrorist attacks, industrial actions or other reasons that Info Londres Ltd cannot control.
Disputes arising from the use of the websites www.uklondra.com, www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com and the interpretation of the terms and conditions of Info Londres Ltd's websites are governed by the English law. All disputes related to these terms and conditions and the use of Info Londres Ltd's websites are subject to the exclusive jurisdiction of the English courts.
The customer is informed that before making any booking he/she should have taken vision of the payment and cancellation conditions contained in this policy with all the terms and conditions.
The customer wishing to make a booking is informed that he/she must follow the following procedure:
1. Before the booking the customer must forward the request to Info Londres Ltd by fax, telephone or e-mail, or through the on-line forms on the websites www.uklondra.com, www.uklondres.com, www.you4london.com, www.u4london.com, www.uklondonservices.com and www.uklondonaccommodation.com.
2. Info Londres Ltd will send a confirmation with the availabilities and the prices by fax or telephone or e-mail as soon as the request is received.
3. The customer can pay the requested amount to Info Londres Ltd into their English bank account or by credit card.
4. Once the payment has been received, Info Londres Ltd will send a confirmation of the booking by fax or e-mail, with all the useful information to reach the accommodation, the tour, the school from the main London underground stations and the Manager or reception or Owner/Landlord's telephone number.
The customer is informed that the booking confirmation with the information regarding the address and / or telephone number of the Manager/Owner/Landlord or reception for hotels, bed & breakfast, hostels, standard studios and apartments (luxury accommodation), single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays will be sent by fax or e-mail before the customer's arrival in London. The customer is informed that if his/her e-mail address does not work or if he/she does not receive the information needed before his/her arrival in London, he/she must contact Info Londres Ltd himself/herself in order to receive such information.
The customer is informed that for the booking of tours and bus transfers to/from the airport the voucher will be sent by fax or e-mail 1 day before the customer's arrival in London at the very latest.
It is possible to make the payment for a booking in two different ways:
1. Bank transfer into our English bank account
2. Credit card
A) Payment by Bank transfer into our English bank account
In order to pay by bank transfer into the English bank account of Info Londres Ltd please see the following bank details:
Name of the account holder: Info Londres Limited
Name of the bank: Santander
Bank address: Bridle Road - L30 4GB
Bank account number: 39641819
Sort code: 09-01-28
Iban code: GB11ABBY09012839641819
Bank transfers to England must be done in English Pounds. (Before making any bank transfers please always check all the information with a member of staff of Info Londres Ltd)
B) Bank charges for bank transfers to England
The customer is informed that he/she must add £19 for bank charges to the total payment in order to send the payment to England.
C) Payment by credit card
Payments by credit card are one of the most common methods of payment. Info Londres Ltd accept all payments done by Visa and Mastercard.
The customer is informed that in order to make a payment by credit card he/she needs to fill in a payment request form where the customer authorizes Info Londres Ltd to debit the amount to pay on his/her credit card. The customer also needs to send a copy of his/her passport or identity card and the copy of his/her credit card for security reasons.
The payment must be done by the credit card holder only. For all the payments by credit card the customer is informed that 6.5% credit card fees are to be added to the total amount. We do not store credit card details nor do we share customer details with any 3rd parties.
The customer is informed that the payment of the above products can be done by bank transfer into our English bank account by adding £19 for bank charges, or by credit card adding 6.5% bank charges to the total amount for the Barclaycard merchant services for the system and the payment by credit card service
The customer is informed that refunds will be granted only according to the procedures contained in this policy and according to the type of accommodation or product booked. The customer is informed that refunds for any payments made by bank transfer into the Info Londres Ltd English bank account will be made by bank transfer from the Info Londres Ltd bank account directly into the customer's bank account. The customer is informed that the amount that will be refunded corresponds to the amount paid less £ 38 bank charges for the service of refund abroad.
The customer is informed that payments made by credit card will be refunded using the same Barclaycard merchant system used to make the initial payment. The customer is informed that the amount refunded will correspond to the amount paid less 3,9% bank charges for the Santander merchant system refund service.
The customer is informed that when making a booking for single or shared rooms in flats or houses to share, economic studio flats, economic 1 and 2-bedroom flats and home stays Info Londres Ltd charge a booking fee.
Booking fees are not refundable.
Booking fees amount to £99. These fees include the booking of the accommodation, assistance with the accommodation and access to all our services (booking of schools, transfers, tours as well as job assistance, mail and deposit services). Customers staying in London for more than 3 months may pay £59 booking fees only, which include the booking of the accommodation. However, customers paying £59 booking fees are not entitled to all the other services. The customer who chooses to book the accommodation only will have to pay the total amount of 2 weeks rent + 2, 3 or 4 weeks for the deposit + £ 59 booking fees. The customer is informed that Info Londres Ltd pay 2 weeks rent and 2, 3 or 4 weeks deposit directly to the Landlord, the Owner or Manager of the accommodation. If the customer stays in the accommodation for less than 3 months, 6 months or 1 year - depending on the kind of accommodation - some Landlords, Owners or Managers may ask the customer to pay short-term fees (ranging from £20 to £50). It is the customer's responsibility to ask at the moment of the booking whether there are short-term fees for the accommodation he/she wishes to book.
The customer is informed that Info Londres Ltd will only book the accommodation and will just be the intermediary forwarding the information regarding the address and the telephone number of the Landlord, Owner or Manager in charge for the accommodation to the customer. The customer is informed that Info Londres Ltd do not own or manage any accommodation. For the same reason, the customer is also informed that he/she must communicate directly with the Manager, the Owner or the Landlord for any extension of the contract, cancellation or any other problem regarding the house or the flat. The customer who has booked the accommodation with the only £59 booking fees is informed that once he/she has received the details concerning the Manager, the Owner or the Landlord of the accommodation he/she will not be entitled to any other services or advice by Info Londres Ltd.
Booking fees for home stays only are £135.
The customer is informed that when he/she pays £99 or £135 booking fees with Info Londres Ltd he/she will receive a complete assistance in London for:
1. Accommodation research before or after the arrival in London for a period of 4 months.
The customer is informed that Info Londres Ltd will search a suitable accommodation in houses or flats to share as well as in families according to the different budgets in case the customer wants to change accommodation during his/her stay.
(In case of any changes of accommodation the customer is informed of the fact that he/she has to follow the normal procedures contained in this policy or in the Landlord's contract).
2. Assistance in our office in London, open every day from 9.30am to 5.30pm, with English, Italian and French staff.
The customer is informed that after making an appointment with Info Londres Ltd he/she can come to the office to receive all the information on English administration in London.
3. Most "Landlords" are English and the customer may need to communicate requests.
The customer knows that in case of any communication problems with the Landlord or the Manager Info Londres Ltd are available to help him/her by acting as an intermediary between the tenant and the Landlord or Owner.
4. We are in London so why not try and take an English course? 100% discount on enrolment fees for a Callan Method course and a discount on the price of English courses in Callan Method schools and in all the other schools.
The customer is informed that Info Londres Ltd offer a complete assistance to make a reservation for an English course using the useful discounts on the original prices for the courses, arranging for the customer the date of his/her enrolment test. The assistance service for the English courses is really useful for the customers who prefer to pay their school weekly using the discounts and paying directly in our offices.
5. Assistance and telephone availability to search and book further accommodations, hotels, tours, transfers and flight tickets for relatives and friends.
The customer entitled to the complete assistance service given by Info Londres Ltd is informed that he/she also has the possibility to have the agency book tours in London with the discounts offered on the prices of the tickets. The customer is informed that he/she has the possibility to take trips or reserve any transfer directly from the office. After having made an appointment, the customer can make a flight booking directly from the office and the payment can be made in cash or by credit card.
6. Money transfer service (Through Bank Transfer).
In case the customer needs to receive any money from Italy or France, he/she can make a bank transfer into our English bank account and he/she will receive the money directly at the Info Londres Ltd office. (Firms such as Moneygram and Western Union charge for this service).
7. Bank deposit safe.
The customer is informed that if he/she stays in London for a long period and he/she does not have an English bank account yet, he/she can leave his/her money at the Info Londres Ltd office and he/she can collect the money whenever he/she wants from Monday to Friday during the opening hours by informing the agency at least 24 hours beforehand.
8. Packages reception service (not food).
For security reasons the customer is informed that the packages reception service is available directly at the London Bridge office without any charge up to 5 kilos (bigger packages on request). There is a £ 1 charge for any extra kilo. The packages can be collected from Monday to Friday from 10.00am until 5.30pm after making an appointment with Info Londres Ltd. The service is free up to 48 hours and costs £ 1 per extra day.
9. Job assistance
The customer is informed that the job assistance offered by Info Londres Ltd gives the opportunity to correct and write one's personal CV in English free of charge, to receive information on job interviews, the N.I.N. and an Employment Centres list.